FAQ
Freight FAQ: Straight Answers
The questions shippers ask most. Each service page has its own answers too.
Drayage & ports
Do you cover every port in North America?
We focus on the major container gateways listed above, served with a mix of FNS trucks and trusted partner carriers. Ask your account representative about your specific terminal.
Can you pre-pull and store containers?
Yes. We can pull a container before the last free day and hold it on chassis until your dock is ready. Ask your account representative about yard options for your terminal.
Do you handle in-bond moves?
Yes. We move uncleared containers in-bond to an inland destination under CBP rules, coordinated with bonded carrier partners.
Can you move the container past the port?
Yes. We can transload at or near the port, run the container inland on chassis, or coordinate a rail move.
Equipment
What is power only trucking?
You provide the trailer, and we provide the tractor and driver to move it.
Can you move empty trailers?
Yes. We can reposition empty trailers as well as loaded ones.
Day cab or sleeper?
Both are available. Dispatch matches the tractor to the lane.
Which trailer do I need?
Send the dimensions and weight, and dispatch will match the load to a flatbed, step deck, RGN or multi-axle trailer.
Cold chain
Which temperature ranges do you run?
Frozen, chilled 2 to 8 °C and CRT 15 to 25 °C loads. Confirm your exact range with dispatch.
Are trailers pre-cooled?
Yes, to the target range before loading.
Do you run CRT loads?
Yes, CRT (15 to 25 °C) loads run with the same care as refrigerated loads.
Can I get temperature data?
Ask your account representative about records for your load.
Oversize & project cargo
Which trailers do you use for project cargo?
RGNs, lowboys, step decks and stretch trailers, matched to the piece.
Who manages the project?
One account representative, from the first quote to final delivery.
Do you plan route surveys?
Yes, route surveys are part of the lane plan, and oversize pilot vehicles are arranged where permits require them.
Air & ocean
What parts of the move do you handle?
Origin pickup, airport tender and final delivery, with bookings and documentation in one file.
Do you do customs brokerage?
Customs brokerage is arranged through licensed customs broker partners.
Do you book RORO?
Yes, RORO bookings are available alongside FCL and LCL.
Can you ship oversize cargo by ocean?
Yes, using flat rack or open-top containers.
Security & high-value
How are seals handled?
Numbered seals are recorded at origin, checked at authorized stops and re-checked at delivery.
What proof do I get at delivery?
A signed POD with photos of the load and seal.
Can you move racked servers?
We review rack ratings, weight and center of gravity with you before we quote, and plan the securement around them. Whether a rack ships loaded or empty depends on the manufacturer's transport rating and your sign-off.
What security do you add for high-value hardware?
A written route plan with planned stops only, numbered seals checked at each handoff, and photos before sealing and at delivery.
Industries
How are delivery windows set?
Delivery windows are set to your line schedule when the lane is planned.
What if a load is running late?
Your account representative and dispatch flag it as soon as it's known, so the plant can plan.
Can you move batteries?
Batteries can be hazardous materials, so they're handled case by case through qualified partner carriers.
Working with us
What kinds of freight do you move?
Truckload and LTL, temperature-controlled, expedited, port drayage, ocean and air forwarding, project cargo and data center freight.
Where are you based?
Mokena, Illinois, in the Chicago area.
Do you use partner carriers?
Yes. We dispatch FNS trucks and work with trusted partner carriers when a lane needs more capacity or special equipment, and we tell you which is which.
Do I need a contract?
No. Spot and recurring loads can be booked without a contract-only relationship.
Service area
Do you have an office in each of these cities?
No. Our office is in Mokena, Illinois. The city pages describe communities and ramps we pick up from and deliver to, from that hub.
Which rail ramps do you serve in Chicago?
The public Chicago-area ramps we can pick up from or deliver to are named in our Chicago ramps guide, and on the city page for that community.
Do you run Midwest lanes outside the Chicago area?
Yes. From Mokena we run lanes across the Midwest and the rest of North America, with FNS trucks plus partner carriers. Rail coverage is the USA, Canada and Mexico. Ask us about your city if it is not listed here.
Do you have a Chicago office?
Our office is in Mokena, Illinois, in the southwest suburbs. We pick up and deliver in the city of Chicago from that hub.
Ready to ship?
Tell us about the lane, the freight, and the deadline. We'll come back with equipment, transit, and price.