Who we are
This site is published by Freight Network Solution Company, headquartered in Mokena, Illinois. When this policy says "we," "us," or "the company," it means Freight Network Solution Company.
For the personal data collected through this website, Freight Network Solution Company is the data controller under the EU and UK General Data Protection Regulation (GDPR).
For privacy questions, call our office at 708-570-1040 or write to Freight Network Solution Company, 19027 S Jodi Rd, Unit G, Mokena, IL 60448.
We do not have a formally designated Data Protection Officer. Privacy requests made by phone or mail go to the team responsible for handling them.
What we collect
When you submit a form on this site, we collect the name, company, email, phone number and shipment or message details you choose to enter. Form submissions go by email to leadership@fns3pl.com through a third-party form service, FormSubmit. We use that information only to reply to your request. Information you share with us by phone or mail is also used only to respond to you.
When you load a page, our hosting provider automatically receives standard request data: IP address, browser user-agent, referring URL, and timestamp. This information is used to keep the site secure and debug errors.
If we add features in the future that require additional information (for example a carrier application portal or a client login), we will update this policy and describe the new collection here before turning the feature on.
Lawful basis for processing (GDPR Article 6)
If GDPR or UK GDPR applies to you, we rely on the following lawful bases for each kind of processing:
- Inquiries you send us (by phone, mail, or online form): Article 6(1)(b), performance of a contract or pre-contractual steps taken at your request (responding to a quote or inquiry you sent us).
- Hosting request data: Article 6(1)(f), legitimate interests in operating and securing the website.
How we use it
Inquiries you send us (by phone, mail, or online form) are used to reply to your inquiry, route it to the right person on our team, and keep a record of the conversation for follow-up. We do not sell your contact information, and we do not share it with marketing third parties.
This site does not use advertising cookies or third-party advertising trackers. We use Cloudflare Web Analytics to count visits and see how quickly our pages load. It does not use cookies and does not follow you to other websites. For each visit it records basic details, such as the page you viewed, the site that sent you here, your browser and device type, and your general country. We look only at the totals, and we use them to improve this site.
Third-party processors
Our website is hosted and delivered by Cloudflare, which also provides Cloudflare Web Analytics on the public site. Form submissions are emailed to the company at leadership@fns3pl.com through FormSubmit, a third-party form service.
Cookies
This site does not set its own cookies. Our hosting provider, Cloudflare, may set a strictly necessary security cookie.
Your rights under GDPR
If GDPR or UK GDPR applies to you, you have the following rights regarding personal data we hold about you:
- Right of access: ask us what personal data we hold about you and receive a copy.
- Right to rectification: ask us to correct inaccurate or incomplete data.
- Right to erasure ("right to be forgotten"), ask us to delete personal data we no longer need.
- Right to data portability: receive your data in a structured, commonly used, machine-readable format, or have us transmit it to another controller where technically feasible.
- Right to restrict processing: ask us to pause processing while a dispute or correction is resolved.
- Right to object to processing, object to processing based on legitimate interests, including any profiling.
- Right to lodge a complaint with a supervisory authority, for example the Information Commissioner's Office (ICO) in the United Kingdom, or your local data protection authority in the European Union.
How to exercise your rights
To exercise any of the rights above, call our office at 708-570-1040 or write to the mailing address below, with enough information for us to identify your records. We respond within 30 days, as required by GDPR Article 12, and at no cost in most cases. If we need an extension or have to charge for a manifestly excessive request, we will tell you why.
How long we keep it
We retain personal data only for as long as we need it for the purpose we collected it, or as long as we are required to keep it for legal or commercial recordkeeping. Specific retention periods:
- Hosting logs: retained according to Cloudflare's standard windows.
- Inquiries received by phone or mail: kept as long as needed to respond and for ordinary business records, up to five years [to confirm].
International transfers
Freight Network Solution Company is based in the United States, and information you share with us is processed in the United States.
California residents (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) give you the rights enumerated above plus:
- Right to know what personal information we collect, use, disclose, and (if applicable) sell or share.
- Right to delete personal information we hold about you, subject to legal exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of the sale or sharing of personal information, though we do not sell or share personal information in the CCPA-defined sense.
- Right not to be discriminated against for exercising any of these rights.
Children
This site is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has shared information with us, contact us by phone or mail and we will delete it.
Security
This site is served over HTTPS. No site is perfectly secure, but we keep the surface area small and review our vendors periodically.
Changes to this policy
We will revise this policy if the data we collect or how we use it changes. The latest version is always at this URL, and the effective and last-updated dates appear at the top of the page. Material changes will be flagged at the top with a new effective date.
Contact
Questions about this policy or about information we hold about you can be mailed to Freight Network Solution Company, 19027 S Jodi Rd, Unit G, Mokena, IL 60448.